More Customized Focus. More Award-Winning Service. Regions Recognized with 22 Greenwich Excellence Awards
Based on customer feedback, Greenwich Associates honors Regions with
series of awards for excellence
BIRMINGHAM, Ala.--(BUSINESS WIRE)--
Regions
Bank has been recognized by Greenwich
Associates with 22 Excellence Awards based on how Regions is serving
small-business and middle-market banking clients.
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Regions Bank's 22 Greenwich Excellence Awards are based on how Regions serves small-business and middle-market banking clients. (Photo: Business Wire)
Greenwich Associates conducted research in 2017 to identify banks
performing at a statistically differentiated level compared to peers.
Banking customers nationwide were asked to rate their interactions with
various financial firms. Regions' performance led to 22 individual
awards, representing a substantial year-to-year increase over 2016 when
Regions received 9 Greenwich awards for the same categories.
Bill Horton, head of Commercial Banking for Regions, attributed the
increase to Regions placing a clear focus on bankers developing deeper
relationships with clients - while using their financial experience to
create customized solutions to meet those clients' needs.
"The credit for these awards goes to Regions bankers who are in our
communities every day offering personalized services and working
hand-in-hand with customers to help them reach their financial
objectives," said Horton. "Regions is committed to consistently making
banking easier for the people and businesses we serve. We appreciate
Greenwich recognizing the dedication of our bankers, and we look forward
to building on our success in 2018 and beyond."
Greenwich Associates recognized Regions with 17 awards in the
Greenwich-defined Middle Market category (businesses with annual sales
of $20 million to $500 million) and five in the Small Business category
(companies with sales between $1 million and $20 million).
In addition to the 22 Excellence Awards, Regions earned recognition for
"ease of doing business" and several relationship management categories,
including responsiveness, knowledge of cash management services,
effectively coordinating product specialists, frequency of banker visits
and understanding the industry.
Specific awards received by Regions include:
Greenwich Excellence Awards in Middle Market Banking
-
Cash Management - Accuracy of Operations
-
Cash Management - Customer Service
-
Cash Management - Ease of Product Implementation
-
Cash Management - Mobile Banking Functionality
-
Cash Management - Online Banking Functionality
-
Cash Management - Overall Satisfaction
-
Cash Management - Overall Satisfaction (South Region)
-
Cash Management - Overall Satisfaction with CM Specialist
-
Cash Management - Product Capabilities
-
Industry Expertise
-
Likelihood to Recommend / Net Promoter Score
-
Likelihood to Recommend / Net Promoter Score (South Region)
-
Overall Satisfaction
-
Overall Satisfaction (South Region)
-
Overall Satisfaction with Relationship Manager
-
Proactively Provides Advice
-
Proactively Provides Advice (South Region)
Greenwich Excellence Awards in Small Business Banking
-
Cash Management - Customer Service
-
Cash Management - Ease of Product Implementation
-
Cash Management - Overall Satisfaction
-
Credit Process
-
Likelihood to Recommend / Net Promoter Score
About Regions Financial Corporation
Regions Financial
Corporation (NYSE:RF), with $124 billion in assets, is a member of the
S&P 500 Index and is one of the nation's largest full-service providers
of consumer and commercial banking, wealth management, mortgage, and
insurance products and services. Regions serves customers across the
South, Midwest and Texas, and through its subsidiary, Regions Bank,
operates approximately 1,500 banking offices and 1,900 ATMs. Additional
information about Regions and its full line of products and services can
be found at www.regions.com.
About Greenwich Associates
Greenwich Associates is the
leading provider of global market intelligence and advisory services to
the financial services industry. We specialize in providing fact based
insights and practical recommendations to improve business results. Our
data focuses on the key metrics required for effective business
management: operations performance, service quality, sales
effectiveness, share of wallet, market share, brand, and behavioral
trends. Please visit our website, www.greenwich.com,
for more information.

View source version on businesswire.com: http://www.businesswire.com/news/home/20180207005080/en/
Regions Bank
Jeremy D. King, 205-264-4551
Regions News Online: http://regions.doingmoretoday.com
Regions
News on Twitter: @RegionsNews
Source: Regions Financial Corporation
News Provided by Acquire Media
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