BIRMINGHAM, Ala.--(BUSINESS WIRE)--
Regions
Bank (NYSE:RF) is the top bank and is among the highest-ranked
companies in the 2014 Temkin Experience Ratings compiled by customer
experience research and consulting firm Temkin Group.
Regions tied for eighth overall in the rankings of 268 companies across
19 industries. Further, Regions was the highest-ranked bank in the
annual survey. The company also received a Temkin Experience Rating that
is 10 points higher than the banking industry as a whole.
"This ranking is a reflection of the commitment and dedication of each
of our associates," said Bill Askew, senior executive vice president of
Strategic Initiatives for Regions Bank. "Every day, we strive to focus
on our customers, put people first, and do what is right. We build
relationships with our customers so we can better understand their needs
and help them reach their financial goals. We are proud that consumer
feedback reflects an increasingly positive experience with Regions, and
we remain dedicated to continuing to improve the customer experience."
To compile the 2014 Temkin Experience Ratings, the Temkin Group
collected data through an online survey of 10,000 U.S. consumers during
January of 2014. Temkin asked consumers to identify companies with which
they had interacted over the previous 60 days. Companies with 100 or
more consumer responses were included in the 2014 Temkin Experience
Ratings.
Consumers were asked to rate different aspects of their experiences with
the companies, including how easy it was to interact with the company,
how they felt about those interactions, and whether they were able to
accomplish what they wanted to do. Temkin calculated the consumer
ratings to establish overall company rankings.
About Regions Financial Corporation
Regions Financial Corporation (NYSE:RF), with $117 billion in assets, is
a member of the S&P 500 Index and is one of the nation's largest
full-service providers of consumer and commercial banking, wealth
management, mortgage, and insurance products and services. Regions
serves customers in 16 states across the South, Midwest and Texas, and
through its subsidiary, Regions Bank, operates approximately 1,700
banking offices and 2,000 ATMs. Additional information about Regions and
its full line of products and services can be found at www.regions.com.
Regions Financial Corporation
Jeremy King, 205-264-4551
Source: Regions Financial Corporation
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