Bank places second among companies nationwide for satisfaction online
BIRMINGHAM, Ala.--(BUSINESS WIRE)--
Regions
Bank is ranked among the top 10 percent of companies rated in the 2016
Temkin Web Experience Ratings. The ratings are compiled by the
Temkin Group, a nationally recognized customer experience research firm.
Specifically, Regions ranked second in the nation for online experience,
tying with Amazon.com. Further, consumers rated Regions higher than the
banking industry average, placing Regions in the category of companies
ranked "very strong" in online experience. Over 250 companies, across
several industries, were included in the rankings.
"Regions' digital services, and the functionality of our website, are
constantly improving, and we are honored that consumers are recognizing
the enhancements we are making to the online experience," said Andy
Hernandez, head of eBusiness Services for Regions. "Customers can expect
more improvements to our web and mobile channels over time. Regions is
here to meet our customers' banking needs whenever, and wherever, they
want. That means we will consistently focus on refining and
strengthening Regions.com and the Regions mobile app."
To calcultate the 2016 Temkin Web Experience Ratings, the Temkin Group
conducted an online survey of 10,000 U.S. consumers during January 2016.
Consumers were asked to identify companies with which they had
interacted online during the previous 60 days. Respondents were then
asked to rate their interactions with the websites of those companies
and how satisfied they were with the experience.
The survey group was built to mirror U.S. census data for various
factors including age, income, gender, ethnicity and geographic areas.
Overall, the banking industry rated higher than all other industries
represented in the 2016 results.
Regions' ranking is the latest in a series of recognitions the company
has received. In March 2016, Regions was recognized for the third
consecutive year as ranking in the top 10 percent of companies rated in
the overall Temkin
Experience Ratings, in which customers rated their experiences with
companies based on three dimensions: Success (accomplishing the outcome
the consumer desired), effort (how easy it was to interact with the
company) and emotion (how the consumer feels about recent interactions
with the company). Regions scored ahead of the banking industry average
in each category.
Just last month, Regions was recognized as having the
best overall reputation among top U.S. banks and the best reputation
among customers according to a survey from the Reputation Institute
advisory firm and American Banker Magazine.
A summary of the 2016 Temkin Web Experience Ratings is available at the Temkin
Ratings web site, linked here.
About Regions Financial Corporation
Regions Financial Corporation (NYSE:RF), with $126 billion in assets, is
a member of the S&P 500 Index and is one of the nation's largest
full-service providers of consumer and commercial banking, wealth
management, mortgage, and insurance products and services. Regions
serves customers across the South, Midwest and Texas, and through its
subsidiary, Regions Bank, operates approximately 1,600 banking offices
and 2,000 ATMs. Additional information about Regions and its full line
of products and services can be found at www.regions.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160713006084/en/
Regions Bank
Jeremy D. King, 205-264-4551
www.regionsbanknews.com
Regions
News on Twitter: @RegionsNews
Source: Regions Financial Corporation
News Provided by Acquire Media